← TehProf.kz Support
For service centers

Software for service centers: repair requests under control

Customers ask “is it ready?” in WhatsApp, Telegram and on your website. TehProf.kz Support gathers these requests into one queue: every repair has a number, a status and a responsible technician.

Start for freeFree: 0 ₸, 2 operators, 50 tickets a month
In short

TehProf.kz Support is a system for tickets and customer conversations. Repair stages are tracked with statuses and a kanban board, the model and serial number are ticket fields, and an operator merges repeat tickets about one device into one. There is no spare-parts inventory, cash desk or receipt printing: if you need those, choose a dedicated repair-shop program.

What it covers

Requests from messengers and your site

Telegram, MAX, website chat and email in one queue; WhatsApp is a separate line from 12,000 ₸/mo. WhatsApp calls — +10,000 ₸/mo per «Your current WhatsApp number» line.

Repair stages on a kanban board

Statuses: New, In progress, On hold, Waiting for customer, Done. “On hold” until a date fits waiting for a spare part.

Model and serial number in the ticket

Custom ticket fields appear in filters: 3 fields on Starter, 5 on Pro, 20 on Business.

From Starter

Customer and device history

All of a customer’s requests are visible together; an operator merges repeat tickets for one device into one card.

Merged by an operator

Response and resolution deadlines

Deadline control (SLA): response and resolution time for every ticket. Deadlines by priority and the PDF report are on the Business plan.

Confirmation in three languages

The ticket confirmation goes out in Russian, Kazakh or English according to the language set in the contact card; if none is set, in Russian.

Good fit

  • Workshops and service centers that get requests in messengers
  • Contract service for organizations: deadlines and reports per company
  • Teams of one to twenty operators

Not a fit

  • You need a parts inventory, cash desk, receipts and acts — there are no such modules
  • You need offline mobile work for field engineers — that is a job for field-service systems

How to start

  1. Sign upThe Free plan is 0 ₸.
  2. Connect a Telegram bot and website chatCustomers write where they like; tickets gather in one queue.
  3. Add “Model” and “Serial number” fieldsCustom fields are available from Starter at 9,900 ₸/mo.
  4. Run repairs on the kanban boardYou see which ticket waits for a part and which for the customer.

Frequently asked questions

Is there a free version for a service center?

The Free plan is 0 ₸: 2 operators, 50 tickets a month, 20 customers. It has no custom fields: “Model” and “Serial number” fields come with Starter (9,900 ₸/mo).

Can I track spare parts and payments?

No. TehProf.kz Support handles tickets and customer conversations; it has no inventory, cash desk or receipt printing.

How does the customer learn the repair is done?

The customer writes in the same chat and gets the technician’s reply there. If the customer is an organization on Bitrix24, its staff see their tickets in the client portal.

Does it fit contract repair for organizations?

Yes: each client company has its own tickets, SLA response deadlines and reports.

More in the help center

The articles are written in Russian.

Put repair requests in one queue

Free: 0 ₸, 2 operators, 50 tickets a month

Start for free

Updated: September 24, 2026