← TehProf.kz Support
Chatbot for business

A business chatbot that takes every customer request and loses none

A customer writes in Telegram, MAX or your website chat — the bot opens a numbered ticket right away and confirms it. Your staff then reply from one window.

Connect a bot for freeFree: 0 ₸, 2 operators, 50 tickets a month
In short

This is not a mailing builder and not a bot that makes up answers. The TehProf.kz Support bot is an intake desk: it registers every request, sends the customer the ticket number and hands the conversation to an operator. Deadlines, history and reports live in the ticket.

What the bot does

Turns a message into a ticket

A new request becomes a numbered ticket at once. While it is open, further messages from the same customer are added to it instead of creating new ones.

Every plan

Confirms to the customer

The customer gets a reply: the ticket is accepted, here is its number, reply to add details. It is sent in Russian, Kazakh or English according to the language in the contact card; if none is set, in Russian.

Every plan

Greets and replies by rules

The greeting on the first message and auto-replies are set up in the dashboard, no developer needed.

No developer needed

Asks for the topic from a menu

The bot sends a numbered list of topics, the customer replies with a number and the ticket lands in the right category. It follows your topic list, no AI involved.

Business and above

Gives operators ready replies

Quick replies to common questions: 5 on Free, 15 on Starter, 35 on Pro, 150 on Business.

Asks for a rating

A satisfaction survey (CSAT) is on every plan, so you see where customers are unhappy with the answer.

Every plan

Where the bot works

Telegram

You create the bot in @BotFather and paste its token into the line settings. It works in private chats and in groups.

Free: 1 bot · Pro: 3

MAX

A bot in the MAX messenger: incoming messages open tickets and operator replies go out through the bot.

Free: 1 · Pro: 3

Website chat

The widget is embedded on your website; visitors write without signing up and the request joins the same queue.

Free: 1 widget · Pro: 5

WhatsApp and email

WhatsApp is a separate line from 12,000 ₸/mo, email comes with Starter. Messages go to the same ticket queue. WhatsApp calls — +10,000 ₸/mo per «Your current WhatsApp number» line.

About AI, honestly

The mode where the assistant picks the topic and urgency and answers from your knowledge base is enabled during implementation or a pilot and depends on the connected AI service. Intake, confirmation, the topic menu and auto-replies work without AI — build your support on them.

How to start

  1. Sign upThe Free plan is 0 ₸, no payment needed.
  2. Create a bot and paste the tokenSettings → Chats → Lines and connections → Telegram; the button opens @BotFather.
  3. Add the website chatCreate a widget and put its code on your site.
  4. Reply from one queueTickets from every connected line are in one list and on a kanban board.

Good fit

  • Small and mid-sized businesses where people answer customers
  • Service and IT companies with contract support and response deadlines
  • Teams whose requests get lost in employees’ personal chats

Not a fit

  • You need a sales bot with funnels and mailings — that is a job for marketing builders
  • You want the bot to close questions without people — we do not promise that mode

Frequently asked questions

How much does the business chatbot cost?

The bot is part of the plan. Free is 0 ₸: 2 operators, 50 tickets a month, one Telegram bot, one MAX line and one widget. Starter is 9,900 ₸/mo, Pro 29,900 ₸/mo, Business 79,900 ₸/mo. WhatsApp is a separate line from 12,000 ₸/mo. WhatsApp calls — +10,000 ₸/mo per «Your current WhatsApp number» line.

Do I need a developer to create the bot?

No. @BotFather creates the Telegram bot and you paste its token into TehProf.kz Support; the website widget is added with ready-made code.

Does the bot answer with AI?

The bot takes and confirms requests without AI. AI answers from a knowledge base are enabled during implementation or a pilot — we do not promise them as a ready feature of every plan.

What if a customer writes at night?

The bot accepts the message and opens a ticket at any hour, and the customer gets its number. Staff reply during working hours; how to handle the night queue is in the help article below.

Can the bot work with Bitrix24?

Yes. TehProf.kz Support installs into Bitrix24 from the Marketplace, and tickets open from the CRM card.

More in the help center

The articles are written in Russian.

Launch the bot today

Free: 0 ₸, 2 operators, 50 tickets a month

Connect a bot for free

Updated: September 24, 2026