A free helpdesk: a 0 ₸ ticket system with honest limits
The Free plan is a working ticket system, not a demo. Below are the main limits next to Starter and the full list of every Free limit, so you know in advance when you will outgrow them.
What Free includes and what Starter adds
| What | Free | Starter |
|---|---|---|
| Price | 0 ₸ | 9,900 ₸/mo |
| Operators | 2 | 3 |
| Tickets a month | 50 | 150 |
| Customers | 20 | 50 |
| Storage | 250 MB | 1 GB |
| Telegram bot · MAX · website widget | 1 · 1 · 1 | 2 · 2 · 2 |
| Email channel | No | Yes |
| Custom ticket fields | No | 3 |
| Quick replies · triggers | 5 · 1 | 15 · 2 |
| Screen sharing | 3 sessions a month, 5 minutes each | 10 sessions, 10 minutes each |
| Satisfaction survey (CSAT) | Yes | Yes |
| Separate line from 12,000 ₸/mo | Separate line from 12,000 ₸/mo, calls +10,000 ₸/mo |
All Free plan limits (46)
| Monthly price | 0 ₸ |
| Yearly price | 0 ₸ |
| Tickets a month | 50 |
| Operators | 2 |
| Administrators | 1 |
| Supervisors | 0 |
| Customers | 20 |
| Storage | 250 MB |
| Single file size | 5 MB |
| Website widgets | 1 |
| API requests per minute | 60 |
| Satisfaction survey (CSAT) | Yes |
| Custom ticket fields | 0 |
| Related tickets | No |
| Ticket templates | 0 |
| Quick replies | 5 |
| Telegram bots | 1 |
| MAX lines | 1 |
| Email channel | 0 |
| Screen sharing | Yes |
| Screen sessions a month | 3 |
| Screen session length | 5 min |
| Audio calls | No |
| Video calls | No |
| Calls a month | 0 |
| Call length | 0 min |
| Call transcription | No |
| Bitrix24 telephony | No |
| Remote desktop | No |
| White-label branding | No |
| API access | widget only |
| Automation triggers | 1 |
| Outgoing webhooks | 0 |
| Incoming webhooks | No |
| Scheduled tasks | No |
| Scenarios | No |
| AI: topic and urgency | No |
| AI: reply suggestions | No |
| AI: request summary | No |
| AI: knowledge base search | No |
| AI: director | No |
| AI requests a month | 0 |
| Speech recognition minutes a month | 0 |
| SLA report in PDF | No |
| Business-hours schedules | 0 |
| SLA by priority | No |
The list comes from the same plan definitions the service uses. It shows only the limits the service actually enforces.
Free is enough if
- One or two people answer customers
- Up to 50 requests a month
- Customers write in Telegram, MAX or the website chat
Time to upgrade if
- You need email as a request channel
- You need custom ticket fields (none on Free, 3 on Starter)
- More than 50 tickets a month or more than two operators
Frequently asked questions
Is the free plan a trial?
No. Free is a separate 0 ₸ plan with the limits in the table, not trial access to paid features.
Is history kept when I upgrade?
Yes, ticket and customer history is kept — you do not start over.
Do I need Bitrix24?
No. TehProf.kz Support works on its own in the browser; there is also an app in the Bitrix24 Marketplace.
Does the free plan include email?
Email as a channel comes with Starter (9,900 ₸/mo). On Free, requests arrive via the Telegram bot, MAX and the website chat.
More in the help center
- Бесплатный учёт заявок: что реально есть и где предел
- Какие есть тарифы?
- Система заявок: как выбрать программу для обращений
- Help desk и service desk: в чём разница
- Список заявок и фильтры
- Канбан-доска
- Как добавить виджет на сайт?
- Бесплатный чат для сайта: какие есть и в чём подвох
- Как вести поддержку, если в компании один человек
- Как перейти с почты и таблицы на систему заявок
- Тема: как организовать службу поддержки
The articles are written in Russian.
Updated: September 24, 2026