TehProf.kz Support vs Jira Service Management
Jira Service Management is Atlassian’s service desk that works with Jira. TehProf.kz Support is a helpdesk for customer support in messengers, billed in tenge. We compare using public data.
TehProf.kz Support is a helpdesk for customer support in messengers: Telegram, MAX, WhatsApp, email and website chat in one queue, a Bitrix24 app, a Russian, Kazakh and English interface and tenge pricing from 0 ₸.
Jira Service Management (formerly Jira Service Desk) is Atlassian’s service desk: service requests, incidents, changes and problems, connected to Jira issues.
Fact-based comparison
| Criterion | TehProf.kz Support | Jira Service Management |
|---|---|---|
| Purpose | External customer support in messengers, email and on the web | Service desk: requests, incidents, changes, problems |
| Free plan | Free — 0 ₸, 2 operators, 50 tickets a month | Free — up to three agents |
| Pricing model | Per plan, in tenge: Pro is 29,900 ₸/mo for up to 7 operators | Per agent |
| License renewals in Russia and Belarus | Works with customers in Kazakhstan and Russia | Per Atlassian, since October 31, 2022 licenses of customers in Russia and Belarus are not renewed |
| Channels | Telegram, MAX, email, website chat; WhatsApp as a separate line | Portal, email and other Atlassian channels |
| Bitrix24 | Bitrix24 Marketplace app, tickets from the CRM card | Check with the vendor |
Information about Jira Service Management comes from the vendor’s public materials, checked on September 24, 2026: Atlassian: users and plans · Atlassian: Russia and Belarus
When to choose TehProf.kz Support
- Customers write in Telegram, WhatsApp, MAX and on your site
- You work in Bitrix24
- You want tenge billing and per-plan, not per-agent pricing
When to choose Jira Service Management
- Your team already lives in Jira and wants requests next to development issues
- You need an ITSM set: incidents, changes, problems
Pricing
TehProf.kz Support Pro
Up to 7 operators. Telegram bot, MAX, email and website widget are included; WhatsApp is a separate line from 12,000 ₸/mo. WhatsApp calls — +10,000 ₸/mo per «Your current WhatsApp number» line.
Jira Service Management
Priced per agent; the free plan covers up to three agents. See Atlassian’s website for current pricing.
Frequently asked questions
Is there a free Jira Service Management?
According to Atlassian’s documentation, the free plan is available for up to three agents. TehProf.kz Support’s Free plan is 0 ₸ with 2 operators and 50 tickets a month.
Where is Jira Service Management available?
Availability by country is set by Atlassian: in its blog the company said that from October 31, 2022 it does not renew licenses for customers located in Russia and Belarus. TehProf.kz Support works with customers in Kazakhstan and Russia.
How is TehProf.kz Support different from Jira Service Management?
Jira Service Management is strong when paired with development in Jira. TehProf.kz Support is strong in customer conversations from messengers, working inside Bitrix24 and per-plan tenge billing.
More in the help center
- Аналоги Jira Service Management: сравнение и альтернативы
- Service Desk системы: сравнение и выбор
- Help desk и service desk: в чём разница
- Что такое Service Desk простыми словами
- Клиентский портал (обзор)
- Какие есть тарифы?
- Тема: сравнения систем и подходов
The articles are written in Russian.
Updated: September 24, 2026