TehProf.kz Support vs Naumen Service Desk
Naumen Service Desk is an ITSM platform for large organizations. TehProf.kz Support is a customer-support helpdesk that starts without an implementation project. We compare using public data.
TehProf.kz Support is a helpdesk for customer support in messengers: Telegram, MAX, WhatsApp, email and website chat in one queue, a Bitrix24 app, a Russian, Kazakh and English interface and tenge pricing from 0 ₸.
Naumen Service Desk is an ITSM platform for automating IT and service management: 15 ITIL v2011 processes, ITIL Software Scheme certification and over 2,000 projects.
Fact-based comparison
| Criterion | TehProf.kz Support | Naumen Service Desk |
|---|---|---|
| Purpose | External customer support in messengers, email and on the web | ITSM: IT and service management |
| ITIL processes | Tickets, statuses, SLA, knowledge base — not the full ITIL set | 15 ITIL v2011 processes, ITIL Software Scheme certified |
| Who it is for | Small and mid-sized business, service and IT companies | Large organizations: government, banks, telecom, industry |
| Price | Public plans from 0 ₸; Pro is 29,900 ₸/mo | Calculated individually, in rubles |
| Hosting and start | Cloud, self sign-up | SaaS or in-house, with an implementation project |
| Bitrix24 | Bitrix24 Marketplace app, tickets from the CRM card | Check with the vendor |
Information about Naumen Service Desk comes from the vendor’s public materials, checked on September 24, 2026: naumen.ru
When to choose TehProf.kz Support
- Supporting external customers in messengers and email
- You want to start the same day without a project or integrator
- Public tenge pricing and a free plan matter
When to choose Naumen Service Desk
- You need full ITIL ITSM: incidents, problems, changes, configurations
- A large organization ready for an implementation project
Pricing
TehProf.kz Support Pro
Up to 7 operators. Telegram bot, MAX, email and website widget are included; WhatsApp is a separate line from 12,000 ₸/mo. WhatsApp calls — +10,000 ₸/mo per «Your current WhatsApp number» line.
Naumen Service Desk
Pricing is calculated individually. Ask the vendor for current pricing.
Frequently asked questions
How is Naumen Service Desk different from TehProf.kz Support?
Naumen Service Desk is an ITIL-based ITSM platform for large organizations with an implementation project. TehProf.kz Support is a helpdesk for customer support in messengers, email and on the web, with public plans from 0 ₸.
How much does Naumen Service Desk cost?
According to the vendor, pricing is calculated individually. TehProf.kz Support prices are public: Free 0 ₸, Starter 9,900 ₸/mo, Pro 29,900 ₸/mo, Business 79,900 ₸/mo.
Will TehProf.kz Support work for an IT department?
For taking and tracking requests with deadlines, yes. If you need ITIL change and configuration management, choose an ITSM platform.
More in the help center
- Naumen Service Desk: аналоги и альтернативы
- Что такое Service Desk простыми словами
- Управление инцидентами: что это и как устроен процесс
- Система управления инцидентами: как выбрать
- Service Desk системы: сравнение и выбор
- Help desk и service desk: в чём разница
- Какие есть тарифы?
- Тема: сравнения систем и подходов
The articles are written in Russian.
Updated: September 24, 2026