TehProf.kz Support vs ManageEngine ServiceDesk Plus
ServiceDesk Plus is ManageEngine’s IT help desk with asset and change management. TehProf.kz Support is a helpdesk for customer support in messengers. We compare using public data.
TehProf.kz Support is a helpdesk for customer support in messengers: Telegram, MAX, WhatsApp, email and website chat in one queue, a Bitrix24 app, a Russian, Kazakh and English interface and tenge pricing from 0 ₸.
ManageEngine ServiceDesk Plus is an IT help desk in three editions: Standard (help desk), Professional (plus assets) and Enterprise (plus changes and projects). Cloud and on-premises versions are available.
Fact-based comparison
| Criterion | TehProf.kz Support | ManageEngine ServiceDesk Plus |
|---|---|---|
| Purpose | External customer support in messengers, email and on the web | IT help desk: requests, assets, changes, projects |
| Free version | Free — 0 ₸, 2 operators, 50 tickets a month | Standard edition for up to five technicians |
| Pricing model | Per plan, in tenge: Pro is 29,900 ₸/mo for up to 7 operators | Per technician; unlimited end users |
| Hosting | Cloud, in the browser and inside Bitrix24 | Cloud or on-premises |
| Channels | Telegram, MAX, email, website chat; WhatsApp as a separate line | Check with the vendor |
| Bitrix24 | Bitrix24 Marketplace app, tickets from the CRM card | Check with the vendor |
Information about ManageEngine ServiceDesk Plus comes from the vendor’s public materials, checked on September 24, 2026: manageengine.com: pricing and editions
When to choose TehProf.kz Support
- Supporting external customers in Telegram, WhatsApp, MAX and on the web
- You work in Bitrix24
- You want per-plan tenge pricing and a Kazakh interface
When to choose ManageEngine ServiceDesk Plus
- You need an IT help desk with assets, changes and projects
- You need to install on your own server
Pricing
TehProf.kz Support Pro
Up to 7 operators. Telegram bot, MAX, email and website widget are included; WhatsApp is a separate line from 12,000 ₸/mo. WhatsApp calls — +10,000 ₸/mo per «Your current WhatsApp number» line.
ManageEngine ServiceDesk Plus
Priced per technician; the free Standard edition covers up to five technicians. See the vendor’s website for current pricing.
Frequently asked questions
Is there a free ManageEngine ServiceDesk Plus?
According to the vendor, the Standard edition is free for up to five technicians. TehProf.kz Support’s Free plan is 0 ₸ with 2 operators and 50 tickets a month.
How is TehProf.kz Support different from ServiceDesk Plus?
ServiceDesk Plus is an IT help desk for an internal IT team with assets and changes. TehProf.kz Support is for supporting external customers in messengers, with a Bitrix24 app and tenge pricing.
Can TehProf.kz Support run on my own server?
TehProf.kz Support is a cloud service that runs in the browser and inside Bitrix24. If you need on-premises only, choose a system with such an edition.
More in the help center
- ManageEngine ServiceDesk Plus: аналоги и альтернативы
- Service Desk системы: сравнение и выбор
- Что такое Service Desk простыми словами
- Управление инцидентами: что это и как устроен процесс
- Система управления инцидентами: как выбрать
- Система заявок: как выбрать программу для обращений
- Help desk и service desk: в чём разница
- Какие есть тарифы?
- Тема: сравнения систем и подходов
The articles are written in Russian.
Updated: September 24, 2026